24/7 Technical Support with French

We are looking for a 24/7 Technical Support with French for our growing team. The 24/7 Technical Support will be responsible for providing technical support and ensuring the smooth operation of Windows, Linux, Database and Applications - based systems. In this role, you will troubleshoot and resolve issues and monitor system performance.

Language Skills: Proficiency in both French and English is a must. Work Arrangement: Hybrid setup at Timisoara Office.

Your Growth Journey with Us:

• Mastering French: Take advantage of our language training sessions that seamlessly fit into your work schedule, helping you enhance your French language skills.
• Professional Development Hub: Join our team and gain exclusive access to our internal technical academies. This program is designed to expand your technical skills, keep you updated with the latest industry trends, and support your continuous learning and career advancement. For our senior team members, we offer advanced training sessions and leadership development programs to help you stay at the forefront of your field and mentor the next generation of talent.

Professional skills:

• BASIC knowledge of Windows, Linux, Database and Applications
• Ability to work in shifts, providing 24/7 support;
• Strong teamwork skills;
• Methodical and disciplined approach to work;
• Excellent communication abilities;
• Initiative and good learning abilities;

What will you be doing:

• Executes activities as scheduled in daily production planner.
• Executes workflow tasks and keeps tickets up to date.
• Analyses and solves incidents and requests or escalates them to the appropriate support team.
• Analyses the root cause, when applicable, defines and executes actions on how to solve problems.
• Reports to the Shift Lead and or Manager.
• Executes daily production, maintenance and housekeeping activities, based on daily production planner and as defined in production handbooks / work instructions/ Docs, e.g. check back- ups and log files, perform system & security checks
• Perform all Infrastructure/Application and Business process monitoring checks and raise the Incident for Critical/Warning and Unknown alerts
• Incident resolution with the help of work instructions
• Provide 1st Level support for the tasks with the help of work instructions. Act on known issues and escalate all new issues to support team by creating the ticket in ticket logging tool.
• Executes workflow tasks and keeps ticketing tool requests up to date
• Monitors, analyzes, and solves incidents or escalates them to the appropriate support team

Rewards and benefits:

• Technology and positively impact our clients and society.
• Wellbeing programs & work-life balance - integration and passion sharing events.
• Opportunities for professional growth and career advancement.
• Benefits platform –culture, shopping, sport, etc.
• Continuous learning programs and online courses.
• Possibility to participate to charity and eco initiatives.