2025-0068 SATCOM Tech Support Services - Lughezzano (NS) ITALY - 19 Sep RELAUNCH

Deadline Date: Friday, 19 September 2025

Requirement: Provision of SATCOM Technical Support Services

Location: Lughezzano, ITALY

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed: 2025 Base Period: 13,455.00 EUR
2026 Option, 2027 Option, and 2028 Option

Period of Performance: 2025 Base: 3 November 2025

Required Security Clearance: NATO SECRET

Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.

Background:

• The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.
• NIMSC SATCOM Business Unit provides NATO and its Partners with scalable, protected, secure, reliable, and integrated SATCOM Services with focus on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. NIMSC SATCOM has Life-Cycle responsibility for SATCOM Capabilities and Services. NIMSC SATCOM offers Capabilities and Services that are designed, integrated and tested to operate based on Satellite Communication Technologies, accessible from any location on the Globe. NIMSC SATCOM operates the NATO Satellite Communication (SATCOM) Ground Stations in Kester (BEL), Lughezzano (ITA), Atalanti (GRC), Izmir (TUR), Eggemoen (NOR), and Costa Da Caparica (PRT).

Objective:
The main objective of this Statement of Work (SOW) is to provide SATCOM support services to keep satellites anchor stations systems fully functional and operational.
Problem Statement

• Current State: Our satellite ground stations are experiencing technical challenges due to workforce gap that requires immediate and specialized support.
• Impact: These issues could cause significant disruptions to our satellite communications operations, impacting overall mission effectiveness.
• End State: By addressing these challenges, we aim to achieve stable and efficient satellite ground station operations with minimal downtime.

Vision and Expected Outcomes:
The goal is to hire a service provider for SATCOM support services, which provide a support technicians to ensure continuous and effective support for our satellite ground stations. The desired outcomes include:

• Enhanced reliability and performance of satellite communication systems
• Timely resolution of technical issues to minimize operational disruptions.
• Improved overall efficiency and effectiveness of ground station operations.

Hours of Operation:
The Contractor is expected to provide services during Purchaser’s working hours — Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.
There may be a requirement to work on shift basis, 12h or 24h depending on local maintenance planning. Usually the planning is communicated approx.. 2-4 weeks in advance.
The shifts are usually performed by 2 technicians part of the same team.

Requirements:
Service Delivery Requirements:
The Contractor's personnel should fulfil the following requirements:

• Ability to work on 24/7 shifts
• Security Classification: NATO SECRET
• Language Proficiency: English: B2 + Local assignment language fluency

Past Performance and Qualifications:

• High school diploma or a degree in electronics or a related network/ communication field experience of 10 years is required.
• At least 5 year of experience as a satellite technician or in a similar role.
• Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools.
• Excellent customer service and communication skills.
• Valid driver's license and reliable transportation.
• National Certification: BA4 / BA5, Working at Heights (Kester)
• Preferred Certification CompTIA A+ or Network+ certification