2025-0013 CIS Network Admin (LAN) Services (NS) POLAND - 19 Jan RELAUNCH

Deadline Date: Monday 19 January 2026

Requirement: CIS Network Administration (LAN) Services

Location: Bydgoszcz, POLAND

Full Time On-Site: Yes

Time On-Site: 100%

Not to Exceed: 2026 BASE: NTE 25,920 EUR

Period of Performance: 2026 BASE: 1 March 2026 - 30 June 2026 with possibility to exercise the following option:

• 2026 Option: up to 6 sprints with period of performance from 1 July 2026 until 31 December 2026

Start date: As soon as possible, but no later than 1 March 2026

Required Security Clearance: NATO SECRET

PURPOSE:
The purpose of this Statement of Work (SoW) is to describe the Provision of CIS network administration (LAN) Services required by the Purchaser.

OBJECTIVES:
CIS network administration service delivers technical expertise and takes responsibility for the assigned networking devices and routine operation and maintenance of common LAN services over the NATO classified and unclassified domains as well as ensures physical and electronic security of the systems. Service provides Level 1 and Level 2 support to user's community.
With this SoW, the Purchaser aims to achieve the following objectives:

• Efficient Incident Management
  • Ensure timely resolution of incidents, meeting SLA-defined response times.
  • Reduce recurring technical issues through effective troubleshooting and root cause analysis.
• Optimized Network Performance
  • Maintain and improve network stability through proactive administration and maintenance.
  • Minimize network downtime through preventive measures and timely interventions.
• Improved Documentation & Reporting
  • Ensure up-to-date and accurate documentation of network configurations and issues.
  • Provide actionable reports and proposals to enhance service delivery.
  • Support Section Head with data-driven insights and operational recommendations.
• Effective Asset & Configuration Management
  • Ensure compliance with NATO policies for asset and configuration management.
  • Maintain accurate inventory and configuration records for all network-related assets.
  • To achieve these objectives, the Purchaser is looking for 1 (one) qualified CIS network administration technician.
  • During performance of the contract, the Contractor personnel will act as part of the Purchaser's
  • Technical Management section within Service Operations Branch structure(s).

SCOPE OF WORK:
Considering the extended period of execution and the evolution of the project schedules, the execution of the work in this SoW is measured in sprints, where each sprint is defined as deliverables produced by one contractor planned for a duration of one calendar month. The detailed tasks in each sprint will be determined at the start of each sprint during a spring-planning meeting by the Purchaser's authorized point of contact following the Scope of Work defined herein and project milestones and schedule, and documented in writing.
The SoW covers the following service tasks:

• Incident Resolution:

In line with the current Service Level Agreement (SLA), carrying out timely allocation of resources and co-ordination of the response in the resolution of incidents, while providing advice on the investigation and diagnosis of problems, working with users, other staff and suppliers as appropriate. Managing any problems will need to done in accordance with agreed NCIA standards and procedures.

• Network Administration:

Ensuring that the day-to-day Network Administration of the Hardware (HW) and Software (SW) of the currently fielded LAN services and other locally installed COTS hardware are running well and according to SLA principles

• Troubleshooting:

Leading troubleshooting efforts on assigned equipment; while providing technical advice and guidance to other staff and to subordinate technicians of the cell of the CSU, on all aspects of systems supported by the cell.

• Documentation:

Preparation and maintenance of operational documentation for networks configuration, and providing advice on the correct and effective use of networking services
Preparation, storing and maintenance of all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant, as well as staff duties & roles.

• Reporting and Proposals:

Creation of reports and proposals for improvement as requested
Periodic reporting on Configuration Control data to relevant sections in a timely manner

• Provision of support to Section Head in the following areas:

Development of technical input for future project planning
Development of troubleshooting SOPs and development of the Disaster Recovery/Business Continuity Plans
Execution of the local Disaster Recovery/Business Continuity Plans.
Preventative Maintenance Plans: Execution of assigned preventive maintenance plans
Service Asset and Configuration Management: Adherence to local Service Asset and Configuration Management procedures.


SCHEDULE:
This contract will be active immediately after signing of the contract by both parties.
The period of performance is from 1 March 2026 until 30 June 2026.
The Purchaser reserves the right to exercise the following additional options under the same conditions and price per sprint:
Option 2026 - up to 6 sprints with period of performance from 1 July 2026 until 31 December 2026.


REPORTING:
At the end of each sprint, the Contractor shall report the completion and achievements to the Purchaser point of contact via email. The reports will include:

• A summary of the work performed during the sprint.
• A list of any issues or problems encountered during the sprint.
• A plan for the next sprint, including tasks to be completed and deadlines.

SPECIFIC REQUIREMENTS:
To efficiently and effectively deliver the Service, the Contractor personnel shall possess qualifications and skills in the following areas:

• Language: Both oral and written communication in this job are conducted in English. The consultants shall be fluent in English corresponding to standard 3333 (listening, speaking, reading and writing).
• Higher vocational training in a relevant discipline with at least 3 years post-related experience;
• Or a secondary educational qualification with at least 5 years post-related experience;
• Extensive, relevant experience in the following IT areas; LAN, WAN, WI-FI technology;
• In-depth knowledge in network management, monitoring and statistics tools;
• Broad and sound technical knowledge of IT Systems;
• Practical experience in diagnosing deficiencies in networks and associated equipment (switch, router, firewall, access point, WI-FI controller);
• In-depth knowledge and understanding of Layer-2 networks including Ethernet, STP, VLANs. In-depth knowledge and understanding of Layer-3 networks including IP, OSPF and MPLS;
• Experience with Cisco, HP and Juniper routers, switches and firewalls;
• Knowledge of other related protocols and solutions: DNS, AD, DHCP, QoS, SNMP, VPN, VRRP;
• Knowledge of cabling media, industry standards and associated interfaces;
• Experience in design, build and implementation of wireless networks;
• CISCO certifications, CCNA Certification, ITIL Foundation certification;
• General experience in the following areas: System Administration of MS Windows Server, Active Directory, MS Exchange Server; VMware products and virtualization