1st Line Support Engineer

The Tier 1 Helpdesk Technician is responsible for providing initial technical support to end-users, resolving basic issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as onboarding and off-boarding users. This role will be supporting a US Client, the hours will be 9am - 6pm (Eastern Time) so either a 3pm / 4pm start SAST. Key Responsibilities: Provide initial technical support for hardware and software issues, troubleshoot and diagnose problems, resolve basic issues, ensure the smooth operation of IT systems, onboarding and off-boarding users. Key Requirements: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, ability to prioritize tasks and manage time effectively, ability to work independently and as part of a team, ability to maintain confidentiality and handle sensitive information, ability to adapt to changing priorities and deadlines, ability to work in a dynamic environment, ability to maintain accurate records and documentation, ability to provide excellent customer service, ability to work in a team-oriented environment, ability to maintain a high level of professionalism and integrity. Benefits: Competitive salary, comprehensive benefits package, opportunities for professional growth and development, flexible work arrangements, and a dynamic and supportive work environment.