1st-Level Support for Automotive Dealership Software (m/f/d)

Do you enjoy interacting with people, work in a structured manner, and want to help customers find the right solution quickly? Then you are exactly right with us!

Who are we?

For over 25 years, BWSolution GmbH has been developing CarLiner, one of the leading software solutions for the automotive trade. More than 5,000 users rely on our software for vehicle management, marketing, and digitalization of their business processes.

From our modern office directly on Hamburg's Binnenalster, we support car dealerships and automotive groups throughout Germany. Together, we continuously develop CarLiner and place great value on personal and competent customer service.

As our customer base is constantly growing, we are expanding our support team and are looking for a dedicated personality to support our customers in 1st-level support in a friendly, competent, and solution-oriented manner.

Responsibilities

• Telephone and written support for our customers as the first point of contact in support

• Recording, analyzing, and independently solving user questions and technical issues in 1st-level support

• Structured recording, processing, and follow-up of inquiries in our ticket system

• Qualified forwarding of complex issues to the responsible departments (2nd-level support, project management, or development)

• Documentation of solutions as well as maintenance and further development of our knowledge base and FAQ

• Close collaboration with sales, project management, quality assurance, and development

• Support for the sales team with administrative tasks and general organizational activities

Qualifications

• Completed vocational training or a completed degree – ideally in IT or a comparable field of study

• Initial professional experience in IT support, helpdesk, or customer support is an advantage

• Enthusiasm for IT as well as an interest in familiarizing yourself with our software and its technical interrelationships

• Strong service and customer orientation as well as enjoyment in dealing with people. High quality and responsibility awareness

• Independent, structured, and solution-oriented way of working

• Team spirit as well as friendly and clear communication

• Very good German language skills, both written and spoken

• Proficient use of common MS Office applications

Benefits

• A varied workplace with a lot of personal responsibility in an economically successful and growing company

• A permanent employment contract as well as short decision-making processes and flat hierarchies

• An appreciative, collegial working environment with an open corporate culture

• Flexible working hours with trust-based working time as well as the possibility of mobile working by arrangement

• Modern office in a prime location directly on Hamburg's Binnenalster – within walking distance of the main train station and Jungfernstieg

• Regular team events and joint after-work activities

• Subsidy for the Deutschlandticket or JobRad leasing

• Company fitness through WellPass with access to numerous sports, fitness, and wellness facilities

• Individual internal and external training and development opportunities

• Free hot and cold drinks

• Assistance with finding accommodation

Do you want to become part of our team and inspire our customers together with us? Then we look forward to getting to know you.

Please apply via the button on this page, stating your salary expectations and your earliest possible start date.

We look forward to your application!

BWSolution GmbH
Ballindamm 13
20095 Hamburg
Phone: 040 600 8 999 0

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