4Mis GmbH
5 months ago
1st- & 2nd-Level-Supporter (m/w/d)
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Company information
- Company
- 4Mis GmbH
- Location
- Hürth Germany
- Posted
- 5 months ago
Job description
The 4Mis GmbH develops and markets innovative software products for the processes of personnel management.
As a well-structured, mid-sized system house, we are the strategic partner to prominent B2B customers.
Through our active industry work, we establish pioneering technologies and future-oriented standards on the market.
Tasks
- Initial contact with customer inquiries for support
- Acknowledgment of requests via telephone, email or support form
- Availability during service hours
- Qualified capture, analysis and processing of cases in the ticket system
- Redirecting recurring support topics to software development for continuous improvement of our software
- User-oriented testing
- Discussion with your colleagues from the support team
Qualification
- Completed vocational training in IT or comparable qualification
- Professional experience in support via hotline or customer service
- Good knowledge of handling web applications
- Outstanding communication skills, high service orientation and team ability
- Very good German language skills in writing and speaking
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