1st & 2nd Level Supporter

For our client in Frauenfeld, we are looking for an experienced and open-minded 1st & 2nd Level Supporter.

Your tasks:

• Ensuring smooth first and second-level support within the Electronic Workplace environment as well as for specialized applications
• Analysis, isolation, and resolution of incidents in the EWP environment as well as support for 3rd-level support and external partners with complex issues
• Installation, configuration, and staging of notebooks as well as commissioning of mobile devices
• Support for users with technical questions and ensuring high service quality
• Participation in the optimization of support processes and continuous improvement of the workplace environment

Your profile:

• Several years of professional experience in second-level support with a focus on Microsoft applications and operating systems
• In-depth knowledge of Windows 11 and Microsoft 365 / Office 365
• Basic understanding of network and cloud services
• Advantageous: Experience with SCCM, MS Teams, OneDrive, M365 services, Confluence, Jira, Surface Hub as well as in the area of printing
• Structured, independent, and solution-oriented way of working with a high degree of service and customer orientation
• Strong team spirit, resilience, and a high level of quality and responsibility awareness
• Good communication skills and quick comprehension
• Fluent German and good English skills

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