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170 - M365 Administrator
Job description
Responsibilities:
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
- Check mailbox to ensure that:
- Previous cases are not reopen/ reopen if needed
- Emails send to everyone about community updates and process updates
- Emails related to open cases
- Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
- Attend workshops and Q&A sessions if needed
- Participate in Pilots
- Update all trackers requested by the Team Leads
Required skills
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Company information
- Company
- Lifted, an Upwork Company™
- Location
-
Singapore
Singapore - Posted
- 11 months ago
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