0110 Customer Knowledge Specialist

ALTEN México is a leading engineering and technology company that specializes in offering innovative solutions in various industries, such as Automotive, Energy, Aerospace, Banking and Insurance, Telecommunications and Multimedia, and Railroad Transportation. With over 30 years of experience, we are part of the ALTEN Group, which operates in more than 30 countries and has a workforce of over 54,000 engineers. Our goal is to leverage technological advancements to address the various challenges and opportunities in these industries. We are looking for a Customer Knowledge Specialist who will be responsible for developing and maintaining a deep understanding of our customers' needs and expectations, as well as identifying and prioritizing opportunities to improve our services and solutions. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment. The Customer Knowledge Specialist will be responsible for: • Developing and maintaining a deep understanding of our customers' needs and expectations. • Identifying and prioritizing opportunities to improve our services and solutions. • Collaborating with cross-functional teams to develop and implement customer-centric solutions. • Analyzing customer data and feedback to identify trends and areas for improvement. • Developing and maintaining relationships with key customers and stakeholders. • Providing exceptional customer service and support. • Staying up-to-date with industry trends and developments to identify new opportunities and challenges. • Participating in training and development programs to enhance skills and knowledge. • Working in a fast-paced environment with multiple priorities and deadlines. • Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Communications. • At least 2 years of experience in a customer-facing role, preferably in the technology or consulting industry. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Ability to work effectively in a team environment. • Proficiency in Microsoft Office, particularly Excel and PowerPoint. • Familiarity with CRM software and customer data analytics tools. • Ability to travel up to 20% of the time. • We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. • We are an equal opportunities employer and welcome applications from diverse candidates. • Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. • We look forward to hearing from you!