0069 IT Support

ALTEN Mexico is looking for a highly motivated and proactive IT Support to join our team. As part of our mission at ALTEN, we offer technical support services tailored to the needs of our clients, ensuring continuity and efficiency in all IT operations.

The ideal candidate will be responsible for providing first-level technical assistance, managing and resolving incidents related to hardware, software, and networks, as well as collaborating on projects to optimize technological services within the organization.

Responsibilities:

• Attend to and resolve technical support requests via telephone, email, and in person.
• Diagnose problems and offer quick solutions to minimize downtime.
• Maintain support and incident documentation in the ticket management system.
• Collaborate with other technical teams to escalate incidents and ensure their resolution.
• Perform proactive follow-ups on open incidents until their closure.
• Install and configure equipment, software, and network devices as required.
• Ensure compliance with the company's security and cybersecurity policies.
• Train users in the use and efficient management of available technology.

Requirements

Requirements:

• Degree in Systems Engineering, Computer Science or related field.
• Minimum 2 years of experience in technical support or similar roles.
• Solid knowledge of operating systems (Windows, Linux, MacOS) and common applications.
• Familiarity with networks and protocols (TCP/IP, WiFi, LAN).
• Effective communication skills and ability to work in a team.
• Intermediate English proficiency is desirable.
• Certifications in ITIL, CompTIA A+, or similar are a plus.

If you would like to join a dynamic team and grow in the IT support area, we want to meet you!

Benefits

• Competitive salary
• Above-law benefits
• Career growth and development plan
• Remote work scheme
• Support for home office setup